Yours Faithfully – Privacy Policy

Last Updated: Feb 4, 2026

This Privacy Policy explains how Yours Faithfully ("Yours Faithfully," "we," "us") collects, uses, shares, and protects your information when you use our website, mobile applications, and related services (collectively, the "Service").

By using the Service, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are / Contact

Yours Faithfully
5114 Balcones Woods Dr
Suite 307-331
Austin, TX 78759
United States

Support Email: support@yoursfaithfully.org

2. Information We Collect

a. Information You Provide

• Name, email address, phone number
• Date of birth (age verification)
• Profile information (photos, preferences, written responses)
• Messages and communications with other users
• Purchase history (Serious Level unlocks, call minutes)
• Verification data (selfies or identity confirmation, where applicable)
• Reports, complaints, and related information you submit to us (for example, reports of suspected illegal activity, safety concerns, or violations of our terms)

b. Information Collected Automatically

• Device type, operating system, app version
• IP address and approximate location (city/state)
• Usage data (features used, interactions, time spent)
• Logs, diagnostics, crash reports and security and fraud-prevention logs (such as events associated with account access and abuse prevention)

c. Information from Third Parties

• App stores (Apple App Store, Google Play)
• Payment processors
• Verification, analytics, and infrastructure providers

3. How We Use Your Information

We use your information to:

• Create and manage user accounts
• Provide matchmaking, messaging, and Serious Level features
• Process one-time purchases
• Enable calls and communications
• Enforce safety rules, receive and review reports, investigate suspected violations, and prevent fraud
• Detect, investigate, and take action regarding suspected illegal activity, including activity that may involve human trafficking, sex trafficking, Child Sexual Abuse Material (CSAM), or other exploitation, and to protect the safety of our users and the public
• Operate, maintain, and improve the Service
• Communicate with you (support, updates, security notices)
• Comply with legal obligations

4. Legal Bases for Processing (GDPR)

For users in the European Union or United Kingdom, we process personal data under the following legal bases:

• Contractual necessity (to provide the Service you request)
• Legitimate interests (service security, fraud prevention, improvement)
• Legal obligations
• Consent, where required (which you may withdraw at any time)

5. How We Use Your Information

We do not sell personal data.

We may share information:

• With other users, according to your settings and interactions
• With service providers that support hosting, payments, calls, analytics, and verification
• With app stores and payment platforms
• To comply with legal requests, to protect users and the Service, and to respond to suspected illegal activity or safety threats (including suspected exploitation, trafficking-related activity, or CSAM), which may include sharing information with law enforcement or government authorities where required or appropriate
• In connection with a merger, acquisition, or asset sale

All service providers are required to protect your data and use it only for authorized purposes.

6. User Communications and Calls

Messages and calls may be processed through third-party providers. We do not routinely monitor or record calls, but we may access, review, or preserve information when we believe it is necessary for safety, legal compliance, fraud prevention, or enforcement of our Terms (for example, in response to reports or suspected illegal activity).

Users are responsible for complying with applicable call-recording and consent laws. Laws vary by jurisdiction.

7. Payments

Payments are processed by third-party providers. Yours Faithfully does not store full credit card or banking information.

8. Data Retention and Deletion

We retain personal data only while your account is active or as necessary to operate the Service.

Account Deletion

When you delete your account:

• Your personal data and User Content are deleted from our active systems
• We do not anonymize data

• Certain information may be retained only where required by law, including for:

  • Legal compliance
  • Fraud prevention and security
  • Dispute resolution and payment/chargeback disputes
  • Safety investigations and enforcement of our Terms (including records related to reports and enforcement actions)
• Retained data is securely stored and access is restricted.

9. Your Privacy Rights

a. United States (Including Texas)

You may:

• Access and update your account information
• Delete your account
• Request information about data we hold about you

b. European Union & United Kingdom (GDPR)

You may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Restrict or object to processing
• Request data portability
• Withdraw consent where processing is based on consent

You also have the right to lodge a complaint with your local data protection authority.

c. Canada (PIPEDA)

Canadian users have the right to:

• Access personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Withdraw consent, subject to legal or contractual restrictions

We will respond to valid Canadian privacy requests in accordance with applicable law.

To exercise any privacy rights, contact: support@yoursfaithfully.org

10. International Data Transfers

If you use the Service outside the United States, your data may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

Where required by law, we rely on appropriate safeguards (such as contractual protections) for international transfers.

11. Children’s Privacy

Yours Faithfully is strictly for users 18 and older. We do not knowingly collect personal data from minors. If we become aware or reasonably suspect that a user is under 18, we may suspend or terminate the account and will take steps to delete personal data from our active systems, subject to any retention necessary for legal compliance, safety, fraud prevention, chargeback disputes, or investigations.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal data. However, no system is completely secure, and we cannot guarantee absolute security.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by email or in-app notice. Continued use of the Service after the effective date constitutes acceptance.

14. Contact Us

For privacy questions or requests, contact: support@yoursfaithfully.org